clinic front desk, made simple

NavFlew turns every patient inquiry into the next best action.

It answers WhatsApp, Instagram DMs and web chats, checks the calendar, books the right slot, or hands off to a human when the case is urgent, sensitive, or outside policy. Clients can understand the story in one glance, and that makes the demo land.

24/7 coverage
Human takeover built in
Booking, recall, and no-show recovery
One dashboard for staff
60 secto book or escalate a patient
4client scenarios in one polished demo
1front desk story instead of a feature dump
WHAT THEY SEE
A calm, clear patient journey from first message to confirmation.
WHEN AI STOPS
Urgent, clinical, or high-friction cases go to a human instantly.
WHAT IT REPLACES
Voicemail, manual follow-ups, and missed callbacks.
WHY IT WINS
The workflow feels believable, useful, and easy to pitch.
live demo flow

The workflow behind every patient case.

NavFlew shows the exact decision path: book it, hand it to a human, recover a no-show, or bring the patient back for a follow-up. Click any node to jump straight there.

💬
New message received
TRIGGER
🧠
Parse intent (text / voice)
ACTION
Slot
available?
📅
Offer slot & confirm
ACTION
Suggest next time + waitlist
FALLBACK
Confirm + sync dashboard
ACTION
TRIGGER

New message received

Fires the moment a patient messages on WhatsApp, Instagram, or the website chat — text or voice note.

playing automatically - click any node to jump there
the leak

Clinics don't lose patients to competitors.
They lose them to voicemail.

27%

of inbound messages get missed after hours

The clinic is busy, the inbox is full, or it is late at night - the patient still waits without a response.

1 in 5

booked slots become no-shows

No reminder system, no easy reschedule path, and no one to fill the gap on short notice.

6–8 hrs

lost weekly to manual admin

Staff time spent re-typing bookings, chasing confirmations, and reconciling three different calendars.

when the bot should step back

Human takeover is part of the workflow, not an exception.

NavFlew listens for urgent, sensitive, billing, or clinically risky messages from WhatsApp and Instagram, then moves them to a staff member without losing the conversation. The patient stays in the same thread, and your team gets the context they need immediately.

Complaint, anger, refund demand, or threat to report the clinic
Explicitly asks for a human, or says the issue is serious / emergency
Passes a short summary, not just the raw message, to staff
Keeps the patient in the same conversation thread and logs every escalation
● HUMAN TAKEOVER — LIVE WHATSAPP + INSTAGRAM
Trigger: Complaint, anger, refund demand, or threat to report the clinic.
Trigger: Explicitly asks for a human or says it is an emergency.
Patient: "I have swelling after my treatment and I'm worried."
NavFlew: This needs a human right away. I'm alerting the front desk now.
Staff: Please send photos and I'll call you in 5 minutes.
NavFlew: Handoff complete. The patient is still in the same thread.
what NavFlew covers

Built for the clinic, not retrofitted from a generic CRM.

Every module runs on the same automation engine, so the pitch stays simple: one front desk, one workflow, one dashboard.

INBOX

Omnichannel intake

WhatsApp, Instagram, calls and web chat all arrive in one conversation thread.

BOOKING

Conflict-free scheduling

Staff, room and equipment availability are checked before any slot is offered.

HANDOFF

Human takeover

Urgent, emotional, or sensitive cases move to staff with a clean summary and clear ownership.

RETENTION

No-show recovery

Reminder nudges, one-tap confirm or reschedule, and waitlist filling keep the calendar full.

DASHBOARD

Staff control center

Today's schedule, live conversations, and escalation queues are visible on one screen.

RECALL

Follow-up automation

Cleaning recalls, treatment follow-ups, and review requests go out at the right time.

staff view

What your front desk sees.

A single screen, not five tabs: today's schedule, live conversations, and the handful of cases that still need a human.

NAVRIVON // NAVFLEW — FRONT DESKFri 1 Aug
Dashboard
Conversations
Calendar
Patients
AI Agents
Knowledge Base
Analytics
Settings
📅
18
Today's Appointments
↑ 20% vs yesterday
💬
74
Incoming Conversations
↑ 15% vs yesterday
12
Booked Automatically
↑ 25% vs yesterday
🧑
4
Human Takeovers
↓ 5% vs yesterday
5s
Avg Response Time
↓ 2s vs yesterday
Appointments Overview — this week
AI Performance
92%
Handled by AI68
Human Takeover4
Unresolved2
Live Conversations
AK
Ali Khan
Hi, I want to book a cleaning…
Booking
SA
Sara Ahmed
Do you have any slots for…
Waiting
B
Bilal
What are your consultation…
AI Handling
AM
Ayesha Malik
I need to speak to someone about…
Human
Today's Schedule
09:00
Dr. Ali — Consultation
Ali Khan
10:00
Dr. Ahmed — Cleaning
Sara Ahmed
11:30
Dr. Ali — Consultation
Bilal
14:30
Dr. Sana — Whitening
Ayesha Malik
Recent Patients
Ali Khan
+92 301 1234567
Next: 27 May
Sara Ahmed
+92 302 7654321
Next: 25 May
Bilal
+92 303 9876543
Next: 28 May
Ayesha Malik
+92 304 4567890
Next: 30 May
Tasks & Reminders
Follow up with Sara Ahmed
Teeth whitening inquiry
11:00
Call back Ahmed Raza
Reschedule appointment
12:00
Review takeover queue
2 urgent cases waiting for staff
15:00
next step

See NavFlew handle a real clinic conversation, live.

In 15 minutes we'll run booking, human takeover, and reminder flows against a demo clinic. No slides, just the story clients need to understand.

Book Now